App Store won't download update...

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Guest

App Store won't download update...

Post by Guest » Fri Aug 05, 2011 10:06 pm

Grrr,

 

App Store won't let me download the 3.5.1 update. It shows under purchases with an active update button

but when I click the button I get a dialog that tells me to use the account that downloaded the

original file.

 

To the best of my knowledge my apple id is the account I have used for all of my purchases.

 

Any one else have this problem or know a fix?

 

Jerry


Guest

Re:App Store won't download update...

Post by Guest » Fri Aug 05, 2011 11:29 pm

Try Software Update. That's how the 3.5.1 update appeared on my system, though I got ARD via a different route than the App Store. Worth a shot, anyway. If that doesn't give you the update, you'll probably need to contact Mac App Store Customer Service.

 

Regards.


Guest

Re:App Store won't download update...

Post by Guest » Fri Aug 05, 2011 11:51 pm

After several hours of frustration with suggestions that did not work,

the app store suggested that I try to delete the Remote Desktop App and

try again.

 

After deleting the app, emptying the  trash and rebooting I found that

clicking the update button would download the App.

 

After setting stuff up I found that with 3.5.1 I could:

  1) generate reports from clients.

  2) copy a file by dragging  from a client window to the admin desktop 

3) the copy to a client command still fails

  4) the remote install still fails.

 

Jerry


Guest

Re:App Store won't download update...

Post by Guest » Sat Aug 06, 2011 12:51 am

Glad you were able to find a solution. Regards.

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